EOE/AA/Disabled/Veterans
Salary up to £30,000/year
Working hours are\: 8am - 8pm (4 on 4 off)
The DoubleTree Docklands is located in a 17th-century building once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London.
With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.
A WORLD OF REWARDS
* Free and healthy meals when on duty
* Grow your Career
* Free gym access on property between 9am - 5pm or after 10pm
* Free parking
* Personal Development program designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility program – Find out what and how we are doing (https\)
* Team Member Travel Program\: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts\: with Perks at Work
* Holiday\: 28 days including bank holidays (increasing yearly to up to 33 days)
* Modern and inclusive Team Member's areas
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
What will I be doing?
* Occupy the hotel lobby and other public areas, particularly at busy times
* Engage Guests in conversation and provide general assistance
* Manage, record, and resolve promptly all Guest complaints
* Meet and greet VIP Guests and major corporate clients upon arrival
* Coordinate the services and special facilities provided to long-stay Guests
* Understand all credit procedures and ensure they are applied
* Stay current with all hotel products, services, policies and emergency procedures
* Monitor Guest satisfaction reports and implement actions to improve results
* Handle, record and follow through with management issues or emergencies that arise
* Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
What are we looking for?
* Previous supervisory experience in Front Office within the hotel/leisure/retail sector
* Good knowledge of Health and Safety and security procedures
* Calm, efficient and the ability to work well under pressure
* Excellent leadership skills and exceptional communication skills
* A passion for delivering exceptional levels of guest service
* Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
* Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Previous role as a senior supervisor or Duty Manager in a similar quality hotel
* A degree or diploma in Hotel Management or equivalent
* An in-depth knowledge of the hotel, leisure or service sector
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON
Hospitality Integrity Leadership Teamwork Ownership Now
Maybe it's all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.
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