Vehicle Damage Assessor (VDA) Vacancy
About Fordthorne:
Fordthorne Accident Repair Centre is a well-established, family-owned business in Cardiff.
As a manufacturer-approved Bodyshop, we specialise in vehicle accident repairs and crash damage, working to BS10125 standards. Our team is committed to delivering top-quality workmanship and excellent customer service.
The Role:
As a VDA, you'll play a key role in the repair process—liaising with customers, insurers, and workshop staff to ensure vehicles are assessed and repaired to the highest standards.
Key Responsibilities:
* Produce accurate repair estimates using Audatex or similar systems
* Communicate effectively with customers, insurers, and engineers
* Provide technical guidance to the workshop on repair methods and timelines
* Ensure all work meets BS10125 standards and internal quality checks
* Deliver professional and friendly service throughout the customer journey
What We're Looking For:
* ATA/NVQ Level 3 (or equivalent) in Vehicle Damage Assessment
* Previous experience in a Bodyshop or accident repair environment
* Strong knowledge of Audatex and Bodyshop management systems
* Excellent attention to detail and ability to work under pressure
* A team player with a focus on customer satisfaction and quality work
What We Offer:
* A permanent, full-time position in a respected Cardiff-based repair centre
* Competitive salary (Negotiable, based on experience)
* Supportive team environment within a family-run business
* Ongoing training and development opportunities
* A role with variety, responsibility, and job security
Hours and location:
Monday to Friday 8.30 -to 5.30pm
Full-time, Permanent
In-person at Fordthorne Accident Repair on Penarth Road, Cardiff.
Benefits:
* Company pension
* Career progression opportunities
* Bereavement leave
* Company pension
* Employee discount
* Private dental insurance
* Private medical insurance
* Referral programme
* Sick pay
* Store discount
* Bonus scheme
* Performance bonus