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Service Desk Analyst / IT Support Help Desk Technician (Monday to Friday), Tipton
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Client:
nGeneration
Location:
Tipton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7db4baf3ceee
Job Views:
8
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
nGeneration is looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers. Your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.
Working on a 8:00am to 5:30pm, Monday to Friday shift pattern, you’ll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received via phone, email, or customer portals.
nGeneration is one of the UK’s leading independent IT suppliers to the Hospitality, Retail, and Leisure industries, specializing in bespoke IT service solutions. Our services range from Consultancy to Outlet Support and Maintenance for IT solutions both at the outlet and centrally.
Where will you be working?
You will be based at our newly built, high-specification open-plan head office in Dudley.
Requirements
Our ideal candidate
You’ll have a great attitude and a friendly, personable approach, taking satisfaction in resolving customer IT issues successfully.
Well-versed in IT, you will understand network and database structures, alongside computer hardware and Windows desktop support. Ideally, you will have experience with hospitality and retail EPoS systems or have worked within these industries previously.
Experience:
* IT Support: 1 year (preferred)
* Hospitality: 1 year (preferred)
Benefits: We highly value our employees and recognize the importance of work-life balance and job satisfaction. Our benefits include:
* Training: We provide ongoing training opportunities to enhance your skills and knowledge, empowering your career growth.
* 28 Days Annual Leave: A generous leave allowance to relax and recharge.
* Company Events and Team Parties: We foster a vibrant work culture with regular events and team-building activities.
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