Reception Team Lead | Administration/Reception/Customer Service | Sutton
Spire St Anthony's Hospital is currently looking to recruit for a Reception Team Lead to join the team on a full‑time and permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact.
Duties & Responsibilities
* Work varied reception shifts in a hands‑on capacity, supporting and overseeing the team.
* Promote Spire's Purpose, vision, mission, values and behaviours.
* Manage time cards, sickness, annual leave, and other absence while ensuring optimum cover at all times.
* Prepare rotas, flex staff in line with business requirements and within budgetary targets.
* Set annual EE objectives for each team member, hold and document regular 1:1 meetings as well as team briefs.
* Actively involved in recruitment, training and induction.
* Achieve KPI targets as set by central Spire.
* Carry out departmental audits and ensure compliance, including DSE, Health and Safety and staff mandatory training.
* Undertake Datix incident investigations.
* Represent the department at various meetings, including Patient Experience, drive improvements and implement change.
* Actively participate in the promotion of good communication and liaison with other hospital departments.
* Undertake all work in accordance with company hospital policies and procedures, ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
* Maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff.
* Ensure the reception environment projects a professional, smart image at all times, including staff adherence to hospital uniform policy.
* Try to resolve any patient complaints relating to the reception service in the first instance or to escalated via the appropriate channel.
Qualifications
* Educated to Higher Education level.
* Excellent numeracy, literacy and IT skills.
* Minimum 2 years leadership experience in a highly customer‑service focussed role.
* Proven people‑management experience within a medium‑sized team.
* Excellent organisational and communication skills.
* Outstanding customer care skills with the ability to handle difficult situations.
* Emotional resilience, able to hold difficult conversations.
* Ability to manage change.
* Someone who can drive customer service.
Benefits
* 35 days annual leave inclusive of bank holidays.
* Employer and employee contributory pension with flexible retirement options.
* 'Spire for you' reward platform – discount and cashback for over 1000 retailers.
* Private medical insurance.
* Subsidised meals.
* Life assurance.
* Free DBS.
* Free car park.
Our Values
* Driving clinical excellence.
* Doing the right thing.
* Caring is our passion.
* Keeping it simple.
* Delivering on our promises.
* Succeeding and celebrating together.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and offers workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. For us, it’s more than just treating patients; it’s about looking after people.
Closing date: We reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
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