Contract Permanent - Full Time Working Hours 37 hours - Monday to Friday Location Newforge Lane, Belfast Our Rewards; Up to 10% Annual Bonus Annual Cost of Living Review 25 Days Holiday per year 11 stats and opportunity to buy more holidays Family Friendly Policies Enhanced Maternity and Paternity Pay Health Care Sick Pay Your new opportunity Reporting to the Credit Control Team Leader, the main objective of the Credit Controller role is to reduce arrears in line with target, improving our companys cash flow while at the same time ensuring all market Codes of Practice, Data Protection and in-house department procedures are followed. The role will involve incoming and outbound telephone calls, investigative work to locate debtors, working with third party agencies and reporting information when required to the Regulatory Department. Energia are seeking to recruit someone with experience in a customer specialist role. What you'll need 2 years experience working in Credit Control or a similar environment dealing with a high volume of customers and finding the best ways to recover payment for bills with effective negotiation. Previous experience of working in a fast paced / target driven environment. Excellent telephone manner with experience of working daily on inbound & outbound calls. Demonstrable strong communication skills and a well organised approach. Experience of working towards KPIs. Proficient in the use of MS office to include - Word, Excel, Outlook and PowerPoint. If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for. Learning & Development; Career Progression and Development - Almost 100% of our promotions are from within the organisation Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology Mentoring Scheme Virtual Gym Membership Social Opportunities; Sports and Social Club Allyship@work Women's Network Green Team Volunteering days and more 87% of employees would recommend Energia Group to friends and family as a great place to work! You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions We also offer an annual Bonus of up to 10%, an award-winning wellbeing programme including a counselling service, sports and social clubs, a Wellbeing Fund to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans. Does Energy Move You? APPLY NOW Benefits: Bereavement leave Casual dress Company pension Cycle to work scheme Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Gym membership Health & wellbeing programme On-site parking Paid volunteer time Private medical insurance Referral programme Sick pay Work from home Work Location: In person Skills: Credit Management Credit Control Administration Customer Service Microsoft Suite