Client Account Manager
Norwich
£35,000 - £40,000 Base + Benefits
Our client is a highly successful full-service brand agency with a modern office in the heart of Norwich City Centre. Due to extensive and on-going growth, they now require a highly talented and experienced Digital Account Manager to join the team. This role requires a versatile and digital focussed Account Manager.
My client has a very inclusive and vibrant culture. They have regular team lunches / drinks in the sunshine and have created an office environment that has a relaxed and inspiring feel. The music is always on; the biscuit tin and fruit basket is always full – and they understand the importance of a social atmosphere where you can be trusted to do your role rather than creating the pressure of meeting targets.
The agency provides a host of services including Animation, Web & Graphic Design, UX Research, UX Design, Video Editing, Print Design, and Video Production.
Due to on-going growth and expansion plans, our client is looking to welcome an experienced Client Account Manager in the Norwich office. It's a great time to join, with some exciting new projects on the horizon as well as nurturing our current portfolio of clients.
Responsibilities:
* Day to day contact with key accounts, managing all creative and marketing projects in line with their briefs and requirements.
* Brand guardianship for all your accounts - working closely with the studio you will be responsible for ensuring brand consistency and quality is achieved across all our projects.
* Working closely with clients and Account Director to create strong marketing strategies and proposals for future projects.
* Updating CMS / Websites and keeping track of the projects through our project management software (experience of Basecamp an advantage - but not essential!)
* Creating creative briefs Liaising with the studio on amends to projects to manage this through and back to the client to agreed deadlines
* Taking briefs from clients and attending weekly meetings
Skills Required:
* 3 – 5 years experience working within a Digital or Account Manager role.
* You will have previous experience in a customer facing role and confident liaising with clients and building strong relationships with both them and the team
* You will have a good understanding of the core principles of marketing. Digital marketing experience of delivering website projects, SEO, analytics and social media an advantage!
* Educated to degree level or equivalent (ideally in marketing, business, psychology or another creative discipline) or relevant work experience within a marketing role / marketing agency
* You will be happy to learn on the job and be proactive in the way you work and your ideas - we love supporting those who are driven and as a creative agency welcome all ideas to ensure we are continuously evolving.
* Confident communicating with clients in person, on the phone and via email.
* Articulate and Numerate – the role will involve some simple copy writing, writing creative briefs and communicating to our clients
* Organised – The role of an account manager is a hybrid role involving project management and will be required to handle multiple projects at one time
* You will be a people person and a great team player
* You will be able to handle ‘happy pressure’ – no two days are the same and it is a very quick and fast paced environment
* You will love the idea of being involved with creative discussions and brainstorms – and not afraid to bring your ideas to the table.
* Our client has a vibrant culture within the business, therefore a bright personality would fit right in.