Join a leading team as a Recovery Claims Handler – Motor department Do you have a passion for customer service and helpfulness? A team player mindset? Yes?! Then, join a hardworking and dynamic team as a Recovery Claims Handler - Motor, dedicated to maximizing recoveries for their Insurer Clients in cases where liability rests with a third party. Your role will be pivotal in maintaining efficient portfolio management, ensuring effective work and top-notch customer service delivery. Location: TonbridgeSalary: Up to £24,000Hours: Full time – Monday - Friday Responsibilities:
1. Pursue recovery of Insurer Clients’ expenses where third-party liability exists.
2. Guide claims staff to safeguard recovery prospects.
3. Initiate work on high-value losses early, emphasising legal recoverability.
4. Review and prepare cases for solicitors' support, managing in-house cases when suitable.
5. Manage ongoing debt cases pursued by solicitors within authority or advise the Team Leader.
6. Recommend discontinuation of recovery in low-success scenarios.
7. Record complaints accurately and promptly in the system.
8. Maintain audit success rates of 95% or higher.
9. Deliver exceptional customer service.
10. Manage workload and meet KPIs with effective communication.
11. Strategically plan and ...