Personal AssistantJob Req ID: 51532Posting Date: 25 Sept 2025Function: HRUnit: People & CultureLocation: One Braham (4140), London, United KingdomSalary: Competitive## Why this job mattersThis is a unique opportunity to directly support the senior leadership team (3 Directors) in the Group Centre of Excellence -Talent, Culture & Capability, the PA will be required to: -* Provide high quality PA and administrative support by running an efficient office focussing effort on achieving objectives.* The diary can constitute as much as 80% of your workload, when supporting more than one Leader, and its paramount to connect regularly to build a strong partnership and understand workstyles and align on priorities to keep the flow of work going and ensure things happen at the right time, and in the right order.* It is important in a changing and challenging environment to adapt and establish new ways of working, pioneering change by sharing and introducing collaboration applications to provide support and services, in the office and remotely, simplifying processes and communication using digital technology and applications to achieve results.Diplomacy and discretion in keeping sensitive strategic, commercial and personnel matters - confidentiality and trust is paramount. Ability to work with minimum of instruction, anticipate needs and takes the initiative without being prompted are essential.## What youll be doing* Diary & Time Management: Prioritise and manage complex calendars, ensuring effective use of time, breaks, and task prep.* Meeting Coordination: Plan meetings, prepare agendas and materials, and ensure timely follow-ups and task completion.* Travel & Logistics: Organise end-to-end travel itineraries, venue bookings, and ensure cost-effective, compliant arrangements.* Email & Call Screening: Monitor inboxes for urgent actions, respond to routine emails, and act as gatekeeper for calls and visitors.* Stakeholder Engagement: Build strong relationships, align on priorities, and collaborate across teams and functions.* Technology Proficiency: Confident in O365, Teams, and internal systems (e.g. finance, travel, room bookings); stays current with digital tools.* Communication & Events: Coordinate internal events, calls, and engagement plans, including virtual visibility initiatives.* Ad Hoc & Project Support: Deliver admin tasks, onboard new team members, solve basic IT issues, and support special projects.## The skills youll need* Extensive diary management experience* Proven Personal Assistant background, ideally supporting multiple senior leaders* Strong ability to manage competing priorities and workloads* Effective stakeholder management and communication* Skilled in handling ad hoc administrative tasks, including: + Expense processing + Travel bookings* Resilient and adaptable in fast-paced, high-demand environments* Excellent multitasking and organisational abilities* Trustworthy and reliable, with a strong commitment to confidentiality## Benefits* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.* 22 days annual leave (not including bank holidays), increasing with service* 24/7 private virtual GP appointments for UK colleagues* 2 weeks carer’s leave* World-class training and development opportunities* Option to join BT Shares Saving schemes.BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. Were committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if youre excited about this role but your past experience doesnt align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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