About The Role
KONE are seeking an experienced Service Manager to join their team at Heathrow. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. Through more effective People Flow®, they make people's journeys safe, convenient and reliable, in taller, smarter buildings. The Service Manager leads and coaches the team of Maintenance Supervisors to reach the Maintenance operations targets and objectives.
Role Responsibilities:
1. Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises
2. Accountable for leading the Maintenance Operations and ensuring the quality and profitability of service delivery
3. Accountable for making sure that individual target setting, and action planning takes place annually, and is followed up in regular reviews (Field Operations Management Model FOMM)
4. Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented
5. Accountable for team’s received orders as well as that short- and long-term monetary targets are met, and that work is executed and invoiced Leadership / People management
6. Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors
7. Coach team of supervisors, and technicians to be customer centric
8. Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle
About You
9. Proven team development and leadership experience
10. Industry or experience working in infrastructure or construction projects is highly desirable
11. Strong technical background in quality management is essential
12. Excellent communication and people skills, enabling you to build positive relationships with internal and external stakeholders
13. Proficiency in coordinating maintenance activities, managing work orders, and ensuring timely completion of tasks
14. Demonstrated project management skills and ability to lead initiatives through to completion
15. Comfortable working in fast-paced, complex, and changing environments
16. Experience supporting or conducting audits (internal or external)
17. High attention to detail and a proactive approach to problem-solving
18. Providing exceptional customer service