Job Description
1. Job Details
Job Title - Facilities Manager
Experience Level - Professionals with up to several years of relevant experience
Start Date - Winter 2025/2026
Location - Sutton Coldfield, West Midlands
Contract Type - Full-time, Tuesday-Saturday, on-site
2. Job Benefits
* Competitive salary of £45,000 to £50,000 per annum, dependent on experience and qualification
* Comprehensive benefits package
* Support for continuous professional development
3. About SAV Group
SAV Group is a specialist property investor and developer focused on repositioning and redeveloping properties across the UK. We manage the full lifecycle of real estate: acquisition, planning, construction, delivery and asset management.
The combined value of SAV Group’s completed and ongoing projects exceeds £800m. We specialise in enhancing hotels, student accommodation, apartment buildings, and retail properties through strategic asset management, repositioning, and redevelopment.
4. About the Role
We are seeking a highly capable Facilities Manager for SAV Group's retail portfolio to support the day-to-day delivery of safe, compliant, and customer-focused operations.
You will coordinate contractors, manage compliance documentation, support planned maintenance, and maintain excellent relationships with tenants and service partners—ensuring the centre runs smoothly, safely, and to a consistently high standard.
5. Key Responsibilities
Tenant & Stakeholder Support
* Build and maintain strong working relationships with all tenants by providing a proactive and responsive service, dealing with queries and requests
* Maintain and develop relationships with the Centre’s service providers, local authority and other external bodies
* Arrange tenant handovers at lease start/end, including meter reads, keys and contact information
Contractor Coordination & Compliance
* Liaise with, coordinate and monitor both occupier contractors and landlord-appointed contractors
* Support the end-to-end coordination of permits using the Vantify compliance system, including:
* Compiling and checking H&S documentation (RAMS, insurances, certifications)
* Scheduling and coordinating construction and maintenance works
* Monitoring works on site and ensuring compliance with agreed controls
* Tracking insurance levels and expiry dates
* Filing, document control and close-out reviews
Health, Safety, Fire & Emergency Response
* Comply fully with the Centre’s Health & Safety policies and maintain a strong understanding of H&S and environmental legislation relevant to shopping-centre operations
* Conduct daily Health & Safety inspections of common areas, raising issues and following them through to completion
* Complete tenant Health & Safety / Fire inspections, record visits, agree actions and follow up to completion
* Carry out weekly vacant unit checks
* Assist tenants with weekly fire alarm/bell testing
* Maintain accurate records of accidents/incidents and support/complete accident investigations
* Liaise with insurers and support insurance claims where necessary
* Support planned and unplanned evacuations and emergencies as required
Administration & Maintenance
* Maintain accurate records and an efficient filing/document management system (digital and/or paper)
* Assist with the management of the PPM (planned preventive maintenance) system and help ensure statutory and planned tasks are completed on time
* Complete supplier audits and attend monthly KPI meetings with service providers
* Monitor footfall and parking performance and produce end-of-month reports
* Notify the Rates Department of Birmingham City Council of relevant changes
* Carry out any other duties as reasonably directed by the Centre
6. Qualifications & Skills
Knowledge & Skills
* Excellent verbal and written communication skills, with the ability to deal professionally with tenants, contractors and other stakeholders
* Strong organisational skills and attention to detail
* Competent IT user: Microsoft Word, Excel, PowerPoint and basic database/spreadsheet skills; comfortable learning new compliance/PPM systems
* Strong work ethic, ambition and a proactive approach
* Good working knowledge of Health & Safety and fire safety requirements in a multi-occupancy building
* Confidence in completing inspections, recording actions and driving them through to closure
Experience (advantageous)
* Facilities management, building operations, property management or a similar role
* Experience in a retail, shopping-centre, mixed-use or multi-let commercial environment
* Coordinating contractors and managing permits/compliance documentation (including RAMS and insurance checks)
* Using PPM and/or compliance management systems (e.g., Vantify or similar)
7. Application Process
If you are interested in this opportunity, please submit your CV via email to recruitment@savgroup.co.uk with a copy to Vardan Agababian at vardan@savgroup.co.uk. Please use the following subject line in your email: SAV Group Facilities Manager – [First Name] [Last Name]