Client Success Analyst for Digital Solutions
Location: London, United Kingdom (flexible working arrangements)
About us
Access Infinity is a rapidly growing, global pricing and market access business combining category‑defining digital solutions and expert consultancy services to help the world’s largest pharma and biotech companies bring their products to market. We have offices in London, Hyderabad, Manchester and New York and we continue to transform and simplify market access for pharmaceutical organisations globally. Our clients include the most influential names in pharma such as Johnson & Johnson, Eli Lilly, AbbVie, Novartis, AstraZeneca, Pfizer, and many more.
The Role
We are seeking a proactive, enthusiastic, and detail‑oriented Client Success Analyst to support our Client Success team in delivering exceptional service to our clients. In this role, you will gain hands‑on experience in client communication, data analysis, artificial intelligence, administrative support, and project coordination, while working closely with experienced team members to ensure high client satisfaction and smooth project execution.
Responsibilities
Client Communication & Coordination
* Support the Client Success Team in managing client relationships, assisting with client queries and participating in client meetings.
* Track and manage internal and external support requests, ensuring timely follow‑up and accurate delivery.
Report Preparation & Data Maintenance
* Prepare regular reports for internal stakeholders and clients, covering key metrics, progress updates, and client application usage.
* Maintain accurate and up‑to‑date client data, including managing data uploads and performing data quality checks to ensure integrity.
Client Application Configuration
* Configure and customise client applications according to project requirements, collaborating with internal data and engineering teams as needed.
* Provide support for client workshops by reviewing client requirements and creating relevant slideware.
Bug Reporting & Testing
* Identify, document, and report bugs or system issues to the development team, tracking resolution progress.
* Participate in testing phases for system updates, ensuring client requirements are met and issues are resolved in a timely manner.
User Management
* Manage user access and permissions for client applications, ensuring compliance with licensing agreements.
What we can offer
* Strong training and development programme with 20+ learning modules covering market access, pricing, and transferable skills such as project management and presentation writing.
* Learn best practices in project management from true leaders in the industry in a friendly and fun environment.
* Support available from managers and the senior team within an accessible, flat company structure.
* Development opportunities and performance/promotion reviews to accelerate your growth.
* Rewarding high performance with a generous compensation package.
About you
* Experience: 1+ years in a client‑facing role, preferably in a relevant industry.
* Skills: Excellent communication and organisational skills, with a strong attention to detail.
* Technical proficiency: Comfortable using Excel, digital and artificial intelligence tools and platforms for project management and client communication.
* Team player: Ability to work collaboratively with cross‑functional teams and support senior team members.
* Proactive attitude: Eager to learn, take initiative, and contribute to the success of the team and clients.
#J-18808-Ljbffr