ServiceNow Development Lead
We’re looking for a ServiceNow Development Lead to join our ever evolving ServiceNow Platform team to help us unleash the potential of every business.
Responsibilities
* Technical Leadership & Team Management
o Lead, mentor, and inspire a team of ServiceNow Engineers, fostering a culture of craftsmanship, accountability, and continuous improvement.
o Set the technical standard by modelling exemplary development practices, architectural thinking, and solution design.
o Act as the “golden standard” for code quality, platform architecture, and development discipline.
o Provide technical oversight and ensure complex solutions are well designed, rational, and maintainable.
* Agile Delivery Leadership
o Take the lead in Sprint Planning, Sprint Reviews, and Retrospectives, ensuring clarity, prioritisation, and an environment of open, constructive communication.
o Empower the team to raise concerns, challenge assumptions, and contribute to improvements in process and delivery.
o Drive predictable, high‑quality delivery across all ServiceNow workstreams.
* Solution Design & Development
o Design, develop, and implement ServiceNow applications, integrations, and configurations (workflows, business rules, UI scripts, client scripts, etc.).
o Ensure all solutions are scalable, robust, secure, and aligned with both ServiceNow and organisational best practices.
o Provide architectural guidance and approve designs for complex or strategic initiatives.
* Platform Governance & Health
o Own and enforce ServiceNow governance: coding standards, peer reviews, release processes, and change control.
o Maintain platform health as a top priority, ensuring performance, stability, and maintainability are never compromised.
o Stay current with new ServiceNow releases and drive adoption of relevant enhancements.
* Stakeholder Engagement
o Collaborate with business analysts, product owners, and process stakeholders to understand requirements and translate them into high‑quality technical solutions.
o Represent the development team confidently and ensure engineering considerations are heard and respected.
* Incident Ownership & Operational Excellence
o Own the Incident Management process within the development team.
o Ensure incidents assigned to engineers are kept up to date, progressed appropriately, and resolved within agreed SLAs.
o Conduct root‑cause analysis and feed learnings into continuous improvement initiatives.
Qualifications
* Curious – You ask the right questions, listening and learning to get better every day.
* Creative – You simplify the complex. Always looking forward to create a bigger impact for our colleagues and customers.
* Accountable – You never stand still, never settle. You work at pace to achieve your goals.
* Inclusive – You collaborate, encouraging others to perform at their best, always welcoming new perspectives.
* Open – You work across borders, working with your team to achieve your collective goals.
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