Join Our Team as a Restaurant Server!
Overview
Are you passionate about providing exceptional service? As a Restaurant Server at Hard Rock Casino Bristol, you will play a vital role in creating memorable experiences for our guests. Under the guidance of the Supervisor – F&B, you’ll ensure that every guest feels valued and attended to, all while managing multiple tasks with ease. Your ability to respond to requests and challenges will set you apart, making every visit unforgettable!
Stay informed about our casino facilities, special events, and local attractions, and engage with guests in a friendly, professional manner. Your approachable demeanor and polished appearance will make you a favorite among guests and team members alike!
Responsibilities
* Create an inviting atmosphere that encourages guests to choose Hard Rock Casino Bristol for their gaming entertainment.
* Greet each guest warmly and provide top-notch service across all Food and Beverage operations.
* Maintain a pleasant and courteous attitude at all times.
* Complete all opening and closing duties efficiently.
* Assist in setting tables with clean dishes, glasses, and flatware.
* Present menus, suggest courses, and answer questions about food preparation.
* Take drink and food orders with confidence.
* Serve meals according to established etiquette, ensuring quality after each course.
* Refill drinks and maintain clean ashtrays.
* Clear tables of dirty dishes and glassware promptly.
* Process bills and payments accurately.
* Stock server stations with necessary items and maintain cleanliness in public areas.
* Adhere to sanitation standards as outlined by state law and company policies.
* Maximize guest satisfaction while controlling costs.
* Collaborate with team members from all departments.
* Check out with your supervisor at the end of your shift.
* Perform other related duties as assigned by management.
Qualifications
Education and Experience Requirements:
(Related education and experience may be interchangeable on a year-for-year basis)
* Willingness to work a flexible schedule.
* High School diploma or G.E.D. equivalency preferred.
* Ability to read and write in English is required.
* Excellent communication skills and a friendly, personable attitude.
* Two years of guest service experience in a family or formal dining environment.
* Casino Food & Beverage experience is strongly preferred.
* Must obtain and maintain valid licenses/certifications per Federal, State, and Gaming/Lottery regulations.
* Valid driver’s license required for drivers of company vehicles.
* Must successfully pass a background check and drug screening.
* Outgoing personality with a willingness to learn.
* Able to work at a rapid pace while maintaining attention to detail.
* Must be at least eighteen (18) years of age.
Additional Requirements:
* Valid Food Handlers Card, Liquor License, and Gaming Badge required while working.
* Ability to lift and carry up to 25 lbs.
* Must tolerate noisy and smoke-filled environments.
* Ability to stand for 50% of the shift, walk for 45%, and sit for 5%.
Physical Demands:
* Ability to stand for extended periods.
* Ability to walk distances.
* Ability to tolerate exposure to heat, cold, and loud/noisy environments.