Overview
Sales Office Administration Officer
Location: Castleford (WF10) – relocating to Normanton (WF6) in Dec/Jan
Hours: Monday-Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm (39 hours/week)
Pay Rate: £13.50 per hour
Join Our Client Team
We're looking for a proactive and detail-oriented Sales Office Administration Officer to join our dynamic team. This is a key role within our customer service and sales support function, working closely with internal departments and external partners to ensure smooth operations and exceptional customer experience.
What You'll Be Doing
* Sales & Purchase Administration: Process and manage sales and purchase orders in our ERP system.
* Sales & Purchase Administration: Handle customer quotes, acknowledgements, and tender files.
* Sales & Purchase Administration: Ensure accuracy in pricing, VAT, and incoterms.
* Sales & Purchase Administration: Communicate effectively with customers and internal teams.
* Shipping & Export: Coordinate shipments and logistics.
* Shipping & Export: Liaise with warehousing and distribution teams.
* Shipping & Export: Track deliveries and resolve shipment queries.
* Invoicing & Payments: Generate and distribute customer invoices.
* Invoicing & Payments: Follow up on advance payments and order-related transactions.
* Customer Service & Support: Register and follow up on customer complaints.
* Customer Service & Support: Maintain accurate customer records and databases.
* Customer Service & Support: Archive documents in line with audit and compliance standards.
* Cross-Team Collaboration: Work closely with Sales, Technical, Supply Chain, HR, and Finance teams.
* Cross-Team Collaboration: Build strong relationships across departments and with customers.
* Compliance & Continuous Improvement: Follow company policies, health & safety regulations, and ethical standards.
* Compliance & Continuous Improvement: Contribute to a culture of collaboration, accountability, and improvement.
What We're Looking For
* Minimum 3 to 4 years' experience in office administration or business support.
* Strong attention to detail and organisational skills.
* Excellent communication and customer service abilities.
* Proficient in ERP, CRM, and Microsoft Office tools.
* Fluent in English (additional languages a plus).
* Commercial awareness and a proactive mindset.
* Ability to work independently and as part of a team.
Why Join Us?
* Supportive and collaborative work environment.
* Opportunity to work with international teams and departments.
* Stable hours and competitive pay.
* Be part of a company driving innovation and excellence.
Ready to apply or want to learn more? We'd love to hear from you.
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