Job Description
Due to the continued growth and expansion of the business, we are looking for a 2nd Care Coordinator at our Home Instead office in Rotherwas. Based in our Hereford office, you will be proud to represent us and be an ambassador for the excellent service we provide to our clients, and you will also want to be part of an organisation that strives to be excellent in all manners of its care delivery.
Job Purpose
To ensure that our clients and care professionals receive the appropriate support and a high-quality service.
The Role
· Support care consultations, service reviews and completing client support plans
· Conduct staff supervisions and client Quality Assurance reviews
. Oversea care professional rotas, ensuring continuity of care
· Create, update and audit client care plans and assist with digital care planning
· Maintain accurate client and care professional records on Home Instead’s People Planner and Access Care Planning systems
· Conduct Client and care professional introductions
· Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care
· Carry out Client reviews and action these accordingly
· Support care professional out in the community
· Maintain regular contact with clients and care professional
· Any other duties as directed by deputy care manager and or the operations manager
· Participate in on-call duties as required
· Compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy in respect of employment and service delivery
· Carry out any other duties deemed necessary for the successful operation of the business
Qualifications
Essential Criteria
· completed, working towards or prepared to undertake, Level 3 NVQ in Health and Social Care or equivalent
· Experience in the care sector delivering a wide range of personal care services
· Experience of working with MAR sheets and medication in a supervisory role
· Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes
· Knowledge and understanding of legislation and regulations specific to Health and Social Care
· Good communication skills with the ability to build rapport quickly
· Must be confident to use care management technology including providing support and training to CAREGivers
· Must understand the importance of confidentiality working within current legislation
· Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate
· Must have full driving licence and means of transport if required within the territory to visit clients
· Be organised and flexible to meet the needs of the business
Additional Information
Expected start date: from January 2026, as soon as possible
Job Types: Full time hours, 37.5 hours per week (Typically 0830-1700, Monday to Friday)
Salary: £26,000 - £29,000 per Annum, depending on experience.