Operations Services department provides processing support for the front line business units handling trade finance, loan and cash management products. The department also includes Business Risk & Controls, Financial Crime Operations and Facilities Management. As a Senior Assistant Operation Control – Mandarin Speaking, you will be responsible for driving operational integrity by supporting the development and implementation of key control platforms (Integrated Account Management and United User Management) to enhance internal account and user access control effectiveness. You will also be managing the Bank's Branch General Ledger (BGL) accounts, performing Accounts Receivable/Payable reconciliation and investigation, conducting Quality Assurance (QA) testing on Operations Services Department (OSD) processes, and actively assisting in system upgrade testing and new project initiatives. This is a full time permanent position.
Key responsibilities
* Provide expert assistance in maintaining and executing operational tasks related to the bank's Branch General Ledger (BGL) accounts, ensuring data integrity and procedural adherence
* Perform and execute the necessary Accounts Receivable (AR) and Accounts Payable (AP) reconciliations, including the timely investigation and resolution of related discrepancies
* Assist in conducting Quality Assurance testing across critical processes within the Operations Services Department (OSD) to validate control effectiveness
* Compile, manage, and assist in the timely submission of required business statistics and regulatory reports to the Head Office, senior management, and relevant internal stakeholders
* Support the team's efforts in the development and deployment of the Integrated Account Management Platform and the Unified User Management Platform, focusing on testing assistance and execution tasks to enhance internal account and user access control
* Monitor, track, and follow up on mitigation and preventive measures derived from the RCSA (Risk and Control Self-Assessment) process and OSD regulatory findings across the department
* Assist in the review and maintenance of regional centre policies and procedures to ensure alignment with Head Office and handle complex queries related to team functions
* Conduct in-depth surveys and periodic sample inspections of Internal Accounts, Institution Information, and Employee Access Management at regional branches
* Provide support on other ad-hoc tasks
Requirements
* Degree educated in Finance, Economics, Accounting or other relevant subjects
* Proven experience in reconciliation and accounting
* Experience in financial services is preferred
* Knowledge of operation control systems such as IAMP and UUMP
* Excellent data analysis skills
* Excellent English and Mandarin communication skills
* Proficient in Microsoft Office (Excel, Word, PowerPoint)
* Team player
* Able to work in a fast paced environment
* Attention to detail