Junior Infrastructure Engineer – Managed Service Provider
Salary: £35,000–£45,000
Location: London (Hybrid)
Company: Established MSP
Overview:
I’m working with a well-established Managed Service Provider looking for a Junior Infrastructure Engineer to support and deliver infrastructure services across a varied client base.
This role is ideal for someone coming from a 2nd line / junior infrastructure background, who’s comfortable with core Microsoft technologies and wants more exposure to infrastructure projects, cloud, and client-facing work within an MSP environment.
Key Responsibilities:
* Provide 2nd–3rd line support across servers, cloud, networking, and end-user environments.
* Support senior engineers with infrastructure and cloud projects.
* Assist with day-to-day management of customer environments (on-prem and Azure).
* Troubleshoot escalated tickets involving Active Directory, servers, networking, and security.
* Work directly with customers where required, escalating complex issues appropriately.
* Maintain clear technical documentation and contribute to improving internal processes.
Core Technical Skills:
* Windows Server & Active Directory (Users, GPO, DNS, DHCP).
* Microsoft 365 & Azure AD (Entra ID).
* Basic Azure exposure (VMs, storage, permissions).
* Virtualisation fundamentals (Hyper-V and/or VMware).
* Networking basics: VLANs, subnetting, VPN concepts.
* Backup fundamentals (Veeam, Acronis, or similar).
* MSP experience preferred (or strong support background in a fast-paced environment).
Very Desirable Project Experience
* Intune deployments / rollouts (policies, device management, app deployment).
* Workstation imaging and rollout projects (Autopilot, MDT, SCCM or similar).
* Office moves / site setups (networking, Wi-Fi, end-user setups).
* Microsoft 365 tenant migrations or upgrades.
* Assisting with server upgrades or cloud migrations.
(Hands-on involvement or supporting roles in these projects is absolutely fine.)