Job Description
Job Requisition Number 8241
Work Type Temporary (12 month FTC)
Job Function Customer Services
Salary Range
£27,089.00
Base Kinmel Park
Closing Date 23:59 on 11/12/2025
What you’ll be responsible for
As a Customer Service Co-ordinator, You Will
1. Take local ownership for resolving all customer issues and delivering excellent customer service.
2. Assist the unit in contacting 100% of customer who’ve had dealings with DCWW within a geographic business area with the aim of delivering sector leading customer service.
3. Identify all customer who have had to contact the OCC more than once for any work type and in partnership with the customer, take their problem through to final resolution.
4. Ensure both adequate and appropriate internal investigation and action takes place in all cases. This will include keeping the customer informed during the investigation, liaising with other internal departments, operating partners and contractors until a resolution is obtained.
5. Maintain all records of all communication with the customer, internal departments, operating partners and contractors, including time lines and actions taken.
6. Carry out any relevant research when ...