German Speaking Customer Service Advisor Lanarkshire Salary up to £27,000 p/a
Are you a fluent German speaker looking for a new opportunity?
Do you enjoy providing excellent customer service daily?
Are you interested in joining a leading, global business?
We are eager to speak to fluent German speakers, who are looking for a new opportunity in Lanarkshire. Ideally, you will have strong customer service and administrative experience, gained within a fast paced, telephony environment. You will be a proactive individual, who enjoys building strong customer relationships whilst working within a wider team environment. This is a great opportunity to join a highly regarded team and business in the Lanarkshire area.
This is a full-time, permanent role working between the hours of 7:30 4pm Monday Friday (various shift patterns available). This role will be hybrid working following the initial training period. The salary for this role is up to £27,000 p/a DOE.
Are you who we are looking for?
* You are a fluent German speaker, written and orally
* You have strong customer service experience
* You are a confident communicator, who enjoys building strong relationships
* You enjoy working as part of a team
* You are proficient in the use of Microsoft packages
* You can prioritise your workload, whilst maintaining accuracy
* You have strong time and diary management, and able to multitask in a busy environment
What is the day to day like?
* Handling a variety of customer enquiries via telephone, email and live chat
* Taking ownership of customer enquiries or complaints from start to finish, ensuring excellent service
* Updating customers on the status of their orders including delivery times, returns, or faulty products
* Processing customer orders via telephone, email, live chat and other sources
* Ensuring all order enquiries are actioned within the same working day
* Handling any product or technical enquiries, escalating where required
* Checking in with payments and reminders
* Liaising with various departments including technical support, logistics and sales teams
* Cross selling and upselling of various other products to customers
* Ensuring all customer information is up to date and accurate at all times
Interested? If so, please reach out to Chivonne Gray on or call 0141 488 2138 for a confidential chat!
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