Role Overview As Customer Liaison Officer, you will support the full end-to-end customer and installation journey. Alongside coordinating projects, you will act as the face of the organisation, visiting customers in their homes to provide clear information, build trust, and ensure they feel supported throughout the retrofit process. Key Responsibilities * Act as the main customer liaison throughout the retrofit journey, including conducting home visits to explain works, manage expectations, and provide reassurance. * Support customers both remotely and on-site by addressing queries, providing updates, and ensuring they understand each stage of the process. * Work closely with assessors, surveyors, installers, and internal teams to ensure smooth project delivery and a positive customer experience. * Identify and escalate customer concerns promptly, ensuring effective resolution and contributing to continuous service improvement. * Represent the company professionally at all times when dealing with customers in person, over the phone, and in writing. * Gather customer feedback during interactions and site visits, feeding insights back into internal processes to improve the customer experience. * Support the Project Coordinator with general office duties, including taking customer calls, managing inbox enquiries, and providing timely updates to all stakehol...