Concierge & Reservations Executive, Kilbirnie
Location: Kilbirnie, United Kingdom
Client: Additional Resources
Job Category: Other
EU work permit required: Yes
Job Reference: 0a754c5a904d
Job Views: 5
Posted: 02.06.2025
Expiry Date: 17.07.2025
Job Description:
The Role: As a Concierge & Reservations Executive, you will provide exceptional customer service, create bespoke itineraries, and recommend experiences.
Responsibilities:
* Manage and achieve Activities & Experiences sales targets.
* Improve communication procedures internally and externally.
* Grow revenue and room sales, handle reservations, and manage the reservations desk during holiday cover.
* Manage guest enquiries for Activities & Experiences (A&E).
* Conduct pre-stay calls at 30 and 14 days.
* Handle A&E bookings on Checkfront and manage checkfront details.
* Manage A&E charging and build relationships with A&E suppliers.
* Prepare monthly reports on A&E activities.
* Collect guest profiles in Clock PMS.
* Manage reservations via various channels.
Requirements:
* Previous experience working in a similar role.
* Proven experience in hospitality.
* Strong communication skills.
* Ability to manage multiple tasks efficiently.
Benefits:
* Tips
* Canteen
* Company events
* Company pension
* Employee discount
* Life insurance
* On-site parking
* Referral programme
* Discounted or free food
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