Join Our Team as a Fostering Engagement Officer!
Contract: Full-Time - Permanent
Location: Bromsgrove
Salary: Up to £24,000 depending on experience
Why Choose Us?
At Polaris, we are proud to be one of the UK's leading communities of children's service providers. For over 30 years, we have been dedicated to improving the lives of young people through our independent fostering and adoption agencies, as well as our education, residential, and bespoke children's services. Our nurturing community is committed to achieving the best outcomes for every child in our care. We believe in the potential of our children, families, and staff, and we are ambitious for their futures.
Your Role
We are on the lookout for a highly motivated Fostering Engagement Officer to join our established Enquiries Team. In this pivotal role, you will be the first point of contact for individuals interested in becoming foster carers, guiding them through their initial steps in the process.
Key Responsibilities
* Respond to all enquiries while building rapport with potential foster carers.
* Make proactive outbound contact via phone calls, emails, and texts to engage applicants.
* Conduct initial screening calls and highlight applicants' transferable skills.
* Guide applicants through the benefits of fostering with the Polaris Group.
* Provide further information and respond to queries promptly.
* Build strong, trusting relationships through empathetic and supportive communication.
* Navigate sensitive topics and challenging conversations with professionalism and care.
* Promote virtual information events and monitor attendance.
* Maintain accurate and up-to-date records on the CRM system.
* Complete daily administrative tasks to support the enquiries and recruitment team.
* Multi-task and prioritize workload effectively in a fast-paced environment.
* Work flexibly to meet business needs, including one evening per week.
What We’re Looking For
* Prior knowledge of fostering, the fostering sector, and/or the standard foster carer recruitment process is advantageous.
* Experience working within a customer service environment is a plus.
Working Conditions
As part of our team, you will enjoy:
* 30 days' Annual Leave (rising to 35 days with length of service) + Bank Holidays.
* Company Pension and Life Assurance.
* Employee Discount Scheme.
* Free On-Site Parking.
Join Us in Making a Difference!
If you are passionate about supporting individuals and making a positive impact in the lives of children and families, we would love to hear from you! Please note that the successful applicant will be subject to a DBS check.
At Polaris, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff to share this commitment.
We are an Equal Opportunities employer and reserve the right to withdraw this advert without notification.