Overview
Join a busy vehicle rental team in Stockport as a Retentions Advisor, where your people skills and ability to build loyalty can really make a difference. You\'ll be speaking with existing customers, helping resolve any issues, and promoting services that encourage them to stay with us, all while working with a supportive team that values hard work and friendly service. If you\'re keen to earn great bonuses and enjoy a role that keeps you on your toes, this is the job for you!
Responsibilities
* Speaking with customers to understand their needs and ensure they remain satisfied
* Resolving queries and complaints quickly and professionally
* Recommending the best rental options and upgrades to retain business
* Processing renewals, agreements, and payments accurately
* Promoting add-on services to increase loyalty and improve the customer experience
* Carrying out follow-up calls and maintaining good customer relationships
* Working closely with your team to manage accounts and support retention targets
We would LOVE to hear from you if you have experience as a:
* Experience in a busy, customer-focused environment
* Confidence dealing with queries and resolving issues
* Strong communication skills both face-to-face and over the phone
* A proactive, positive approach to customer service
* A full clean UK driving license
What you will get in return
* Competitive salary of £28,665 with realistic OTE of £32,200+ in your first year
* Mobility options including company car schemes
* Health insurance after two years service
* Company pension scheme and death in service cover
* Uniform provided and employee discounts
* Regular team events and ongoing training opportunities
* Weekend working required, but you\'ll get your days back during the week, perfect for quieter shopping or errands
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven\'t been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database
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