We are looking for an enthusiastic receptionist to join our friendly and welcoming team, uniquely based in Uckfield Community Hospital.
The working hours will be 5 hour shifts, 5 days a week, on a rota basis that is planned one month in advance. The shifts vary from a 7.45am to a 3pm start.
Main duties of the job
You will be the first point of contact, both face-to-face and over the telephone and must have a professional, empathetic and personable manner.
The role will involve a variety of administrative duties to support the clinical team and smooth running of the practice.
About us
We are a three-partner practice, based in semi-rural Uckfield, and currently have a practice population of 8000 patients.
We have a CQC rating of "good" and our recent GP patient survey overall experience was rated at 87%, against a national average of 67%
All staff are well supported by a strong management team, who value the importance of work/life balance.
Job responsibilities
Below details some of the main responsibilities and duties -
* answer general queries and guide patients with practice procedures
* arrange appointments
* signpost patients to the most appropriate service
* support patients with registering at our surgery
* answering the telephone and greeting patients at the reception desk, always maintaining the highest level of professionalism
Person Specification
Qualifications
* Ability to work under pressure
* Adherence to the strict confidentiality policy
* Available to work 25 hours per week, 5 hours per day, working a variety of shifts between 7.30am and 8pm. These are agreed at least one month in advance.
* Previous experience in a GP environment would be desirable, but not essential for the right candidate as full training will be provided.
* Experience of working with patients/the public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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