Interview will be held on 26th Sept 2025
An exciting opportunity has arisen to join the expanding and innovative administration team within the Reading Mental Health Service, in the role of full time Administrator. This post is based at Prospect Park Hospital, Monday to Friday from 9am to 5pm i.e. 37.5 hours per week, supporting a dynamic and multidisciplinary team.
We are looking for someone with a strong grasp of office procedures, particularly skilled in minute taking and handling service calls professionally and efficiently. The ideal candidate will be approachable, have a warm personality, and demonstrate excellent communication and organisational skills.
The Mental Health Administration Team takes pride in the continuous support we provide to our clinical colleagues. Effective teamwork is a cornerstone of our community services and essential to delivering high-quality care.
You will be working alongside a supportive team led by the Business Support Manager, and including Mental Health Nurses, Service Managers, and other healthcare professionals, including medical consultants.
Post Holder will be responsible to be the central point of contact and maintain relationships across the services, assisting the Reading Mental Health Service team in the development and maintenance of efficient and effective office procedures
To use RIO to check referrals, help co-ordinate and book appointments
Maintain effective communication across the service, including procedures for answering telephones and taking messages. Report any faults with telephone equipment to relevant parties and monitor until any issues are resolved.
Responsible for administrative task, as designated by Business Support Manager, the ordering of stationary and maintaining office supplies.
Support projects within the service by undertaking various administrative and clerical tasks
Attend designated meetings where the information may be complex and sensitive, taking and transcribing minutes. Distribute information prior to and after meetings in a timely way.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
Caring for and about you is our top priority
Committed to providing good quality, safe services
Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
Flexible working options to support work-life balance
27 days' annual leave rising with service + opportunity to buy and sell
Generous NHS pension scheme
Excellent learning and career development opportunities
'Cycle to Work' and car leasing scheme including electric vehicles
Access to a range of wellbeing tools and services
Discounts at hundreds of popular retailers and restaurants
Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
Generous maternity, paternity, adoption and special leave
Free parking across Trust sites
The "must haves" for this role:
NVQ3 or equivalent qualification/experience
Basic knowledge of administration and/or office procedures
Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
Knowledge and experience of using a variety of software programmes/packages, including Microsoft Office Suite.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Maryann Dance on or email: who'll be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.