Overview
Dental Receptionist - Westbourne Dental Practice. Customer/patient facing experience essential. You must be flexible for occasional Saturdays, as well as later finishes in the week. We are a mixed practice that provides NHS and private dental care. Ideally experience in dentistry would be preferred. Monday to Friday - 40 hours a week.
Responsibilities
* Meeting and greeting patients, providing a great first impression and patient journey
* Booking and amending appointments, answering the phone, updating patient records
* Co-ordinating the care packages for our patients that has been provided by our clinicians
* Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
* Excellent customer service skills face to face, telephone and via email
* Supporting the Practice Manager and clinical team with the smooth running of the practice
* Handling payments
* Accessing sensitive information whilst maintaining patient confidentiality
Requirements / Qualifications
* Ability to be positive and professional in a fast-paced environment
* Previous administration or receptionist experience, preferably within a healthcare setting
* Strong communication skills face to face, via telephone and email
* Proficient with Microsoft Word and Outlook with overall strong organisation skills
* Previous experience with promoting company products and services
* Preferred Dentally experience
Benefits
* Competitive pay rates and the opportunity to increase this through training and development
* Access to MyHealthcare which provides support and treatment options, plus the MyHealthcare Allowance (annual allowance redeemable against a menu of Bupa healthcare products, value approx. £350)
* My Bupa Extras - discounts at retailers and support for financial wellbeing
* Discounts at gyms and fitness facilities across the UK, including online digital fitness providers
* Mental health support via EAP, Family Mental HealthLine and Personal Energy wellbeing programme
* Discounted dental insurance for you and immediate family members
* Additional health and wellbeing benefits including Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Menopause Plan
* Wagestream - access your income before payday
* Access to career pathways and ongoing support with Bupa Dental Care
* And many more – just ask
Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Bupa Dental Care is an equal opportunities employer. Close map, Shop discounts (over 700 stores) - Health and wellbeing discounts - Discounted dental insurance - Free CPD - Employee referral scheme - And many more!
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