2 days ago Be among the first 25 applicants
On‑Site Account Manager | Wincanton Waltham Point | +35k per annum
Work schedule: Tuesday to Saturday or Sunday to Thursday, 08:00‑18:00. We are currently looking for an experienced Account Manager to enhance the account performance within our on‑site alliance based in Waltham Abbey.
Person Specification
You will have a mature outlook and a keen interest in automation that can be demonstrated through extensive experience within the supply chain sector.
You should have knowledge and proven ability to pull together analytical data that can be demonstrated in both spreadsheet and graphical presentations.
Focusing around managing and delivering constant and seasonal rotas to ensure staff retention and reducing attrition is also key to this role.
Primary Objective
To maximise the daily service by managing the quality and quantity of candidates recruited by the resourcing team for the on‑site collaboration for the supply of HGV Class 1 workers to our client whilst maintaining HG Recruitment’s compliance standards. You will also be responsible for ensuring all workers are compliant with both HG and legislative driving rules and regulations.
Secondary Objectives
* To complete regular service reviews and maintain accurate records and minutes whilst relaying information to the account management team and client as required
* To complete priority meetings such as peak periods and maintain accurate records and minutes whilst relaying information to the account management team as required
* Communicate change and tasks effectively to relevant teams and see them through to fruition
* Utilise planning and analytical skills
* Follow company procedure
* Provide additional support where required
Tasks / Duties / Responsibilities
* Deliver, monitor and analyse KPIs
* Ensure all drivers adhere to full Tacho requirements, Health & Safety regulations and company values
* Identify opportunities
* Set and meet revenue targets
* Conduct regular service and compliance reviews
* Identify resources needed to meet targets
Service
* Manage and meet the client’s expectations
* Attend meetings, training and seminars
* Provide feedback and reports in a timely manner to the client and managers
* Set objectives for strategic implementation
* Support the account management team on client driver challenges
* Supply relevant information to payroll department in an accurate and timely manner
* Organise inductions or assessments if required
* Complete all applicable KPIs and administration in a professional and auditable manner
Desirable Experience
* Degree educated
* Sales or customer service background
* Strong technical knowledge relevant to the logistics and transport sector
Essential Skills
* Previous experience in a similar role
* Ability to converse at all levels of internal and external stakeholders
* Exceptional admin and time‑keeping
* Intermediate IT skills, including Excel, Word and Powerpoint
* Ability to learn new technology and system processes
Key Performance Indicators
* Presentation of account plans to senior management and clients
* Daily shift fulfilment
* Peak trading forecasting and fulfilment
* Client maintenance
* Staff retention / reduced attrition
* Auditable compliance
About HG Recruitment
Decades of experience in the supply chain, HG has a strong, well‑established reputation. We offer great job opportunities within transport and logistics with a nationwide footprint. Our manned service is available 24/7, trusted to always match you with the right job.
HG is proud to be an equal‑opportunity employer and will never charge a fee for our work finding solutions.
We have a zero‑tolerance policy towards sexual harassment in line with the Equality Act 2010 and take proactive steps to prevent it.
HG Recruitment is also a champion against modern slavery and belongs to Stronger Together.
Visit: http://www.h-g-recruitment.com
HA Recruitment are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions. Members of disability confidence can receive specialist assistance to support you in the application process.
#J-18808-Ljbffr