Service Technical Support (STS) Advisor – Digital Systems and Networks, Bath
Client:
Rotork
Location:
Bath, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
296863554714
Job Views:
8
Posted:
13.08.2025
Expiry Date:
27.09.2025
Job Description:
This pivotal role involves delivering exceptional levels of technical service to global customers, both internally and externally, with a specific emphasis on Industrial networks.
Reporting to the Service Technical Support lead, you will work closely with Engineering and Service teams across multiple locations.
Your primary responsibility is to offer technical support and guidance on Rotork products, focusing on Industrial networks such as Modbus, Ethernet, and Profinet. You will address customer queries by recreating on-site issues using demonstration equipment, identifying root causes, and providing feedback. Additionally, you will contribute to developing product support procedures and documents to effectively resolve customer problems.
This role is ideal for an analytical problem solver who thrives working to deadlines and under pressure within a customer service-oriented environment.
Qualifications and Experience:
* Minimum of three years' experience with electrical systems and Industrial Networks, including both serial and Ethernet protocols.
* Technical knowledge of various open Industrial network protocols, their applications, performance, benefits, features, comparisons, network tools, and troubleshooting methodologies.
* Experience in configuration and troubleshooting of Ethernet networks.
* Knowledge of common site wiring issues affecting communication networks (e.g., termination, ground loops, earthing).
* Ability to interpret and analyze complex electrical systems, wiring diagrams, and product manuals.
Personal Attributes:
* Self-motivated and able to manage workload independently.
* Enthusiastic with good practical skills and a thorough approach to work.
* Strong interpersonal skills.
* Proactive in problem solving and daily work tasks.
Additional Information:
Rotork is a leading global flow control and instrumentation company, supporting industries worldwide in managing the flow of liquids, gases, and powders.
Our purpose is "Keeping the World Flowing for Future Generations."
With over sixty years of experience, we serve industries such as oil and gas, water, shipping, pharmaceuticals, and food, which depend on our products and solutions.
We are committed to engineering excellence, safety, and sustainability. As we grow and innovate, we invite you to join us and contribute to shaping our future.
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