Sales Support Administrator
Overview:
A leading global provider of professional entertainment lighting solutions is seeking a Sales Support Administrator to join its UK-based team. The company is committed to delivering high-performance lighting products and accessories worldwide, with a strong focus on customer-driven innovation, quality, and value.
With a collaborative and people-first culture, this organisation places emphasis on integrity, respect, and teamwork-recognising that success is built by empowering employees and consistently meeting customer expectations.
Role Summary:
This role is a key part of the sales support team, providing essential administrative and clerical support to the sales function and serving as a central point of contact for customer communication. The successful candidate will play an important part in ensuring a smooth customer experience from order processing to delivery coordination.
Key Responsibilities:
Work alongside the UK Sales Team to process orders and arrange customer shipments in line with company procedures.
Monitor and analyse stock levels to provide accurate delivery times.
Liaise with the finance department and customers to ensure timely payments and facilitate dispatch of goods.
Maintain and track customer back orders to meet agreed delivery deadlines.
Verify and update existing client data to ensure accuracy.
Act as the first point of contact for assigned customer queries via phone and email.
Build product knowledge to support both the sales team and customer enquiries.
Collaborate with internal departments to ensure operational efficiency and customer satisfaction.
Investigate and resolve customer issues and discrepancies relating to orders or accounts.
Ideal Candidate Profile:
Customer-Focused: Passionate about delivering a high level of service.
Proactive: Able to anticipate needs and take initiative to address challenges.
Adaptable: Comfortable working in a fast-paced, changing environment.
Collaborative: A strong team player who contributes to group success.
Skills and Experience:
Excellent communication and interpersonal abilities.
Proficient computer skills, especially in Microsoft Office (Word, Excel).
Strong organisational and time management skills.
High attention to detail and accuracy.
Problem-solving mindset.
Able to work both independently and collaboratively.
Desirable Background:
Previous experience in administration, export, or supply chain roles.
Familiarity with sales or customer support environments is an advantage