Job Description:
Technical Service Manager
Northampton
£50,000 to £55,000 DOE + Company Car + 30 Days Holiday + Training and Development
Monday to Friday 09:00 to 17:00
Technical Service Manager required for an independent leader in the service and repair of commercial catering equipment. This is a fantastic opportunity to join a reputable business who value quality and are committed to employee development. This is a unique opportunity to really make a difference and shape a growing team.
The Technical Service Manager role would suit an experienced engineer with strong electrical knowledge. Candidates from any field service background are encouraged to apply. Experience in a managerial role is desirable however this role would also suit an experienced engineer looking for more of an office-based role.
Based from the company’s office in Northampton, the Technical Service Manager will lead an engineering team of approximately 45 engineers and 6-7 area managers. You will play a critical role in establishing and developing standards and processes and will be a key point of contact for engineers when escalating issues.
The Technical Service Manager Role:
· Office based with some working from home and travel 2-3 times a month
· Provide leadership to engineering team and act as the central communication link between the team
· Improve engineering and operational standards
· Point of contact for escalation of more complex service and repair issues
· Root cause analysis on repeat faults, complaints etc.
The Technical Service Manager Candidate:
· Experience in a service / repair role
· Any field service background – catering, white goods, coffee machines or similar
· Knowledge of H&S
· Leadership experience or an engineer looking to step into an office-based role