1st Line Support Engineer
Sevenoaks (Hybrid) | £25,000 + Benefits
Join a leading technology and communications provider delivering managed IT, cloud, connectivity, cybersecurity, and support services to a broad client base. In this role, you’ll be the first point of contact for customer issues, providing technical support across desktop, server, networking, virtualisation, cloud, and security environments. You’ll take ownership of tickets from start to finish, working to SLAs, ensuring accurate documentation, and liaising with 3rd parties where required—all while delivering a high-quality, customer-focused experience.
What’s on offer:
Hybrid working (4 days in / 1 day remote), 25+ days holiday + bank holidays, healthcare benefits, training and career development, performance-related incentives, and a supportive, team-focused environment.
What we’re looking for:
* 1+ years’ experience in a helpdesk or service desk environment
* Strong technical support skills across Windows desktop, Windows Server, and Microsoft 365
* Experience with virtualisation (VMware, Hyper-V, or Azure)
* Knowledge of networking, firewalls, VPNs, WAN, and Wi-Fi troubleshooting
* Familiarity with monitoring tools (PRTG, Auvik, or similar)
* Customer-focused with strong communication and documentation skills
* Ability to manage multiple priorities while meeting SLAs
If you’re looking to develop your technical skills in a fast-paced managed services environment while delivering outstanding customer support, this role is a great fit.