EMBERWOOD FLOOR MANAGER
SALARY: £30,000 + Tronc (Approx 3-4k per annum)
FULL TIME (5 DAYS
OUT OF 7) – EVENINGS AND WEEKENDS
Who Are We?
At Emberwood, we are focused on changing the landscape of
service and guest interaction. We have a professional, yet conversational style
of service, where we learn about our guests needs, and adapt accordingly. We
are dedicated to surpassing expectations, using experiences such as Pudding
Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to
an exquisite service. At Emberwood, within our first four months of opening, we
have already established ourselves as a leading restaurant in Bath, having been
awarded a space in the illustrious Michelin Guide. Now we have set our sights
to find the best and most passionate people within the hospitality sector to be
able to consistently deliver the best possible experience in Bath.
What Do We Offer?
As well as a competitive salary and a monthly service charge
contribution, Emberwood offers the following:
- Free
Hotel Breaks - From the first day of service, you can benefit from two
free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month
period.
- Leisure
Passes - We encourage you to enjoy your time off work and will
contribute £150 towards a membership at a leisure centre or with associations
such as the National Trust.
- Enhanced
Maternity and Paternity Leave (26 weeks at 90% for expectant mothers,
four weeks leave at 90% for fathers)
- Institute
of Hospitality - We will pay for your membership, creating avenues for
learning, coaching and mentoring.
- Learning
and Development - An extensive range of training opportunities are
available to facilitate your personal development.
- Health
Assured - A confidential service offering CBT therapy, up-to-date
information, support and advice on a broad range of subjects.
- Subsidised
Learning Courses - We encourage your learning and development so would
like to contribute to courses you would like us to explore.
We also provide
you with all the basic benefits such as free nutritious and tasty meals on
duty, bespoke uniforms where appropriate and a cycle to work scheme
Who Are We Looking For?
The Floor Manager will ensure that all food services are
well driven, and the team are best prepared to dial into the guests needs. They
will be extremely passionate about food and beverage and dedicated to ensuring
slick and professional services.
They will be proficient with the Order of service, helping
support the Restaurant Manager in training other junior members of the team by
shadowing and supporting them with the Order of Service, Allergy Procedures
etc. They will act as a support for the Head Waiters, Head Hosts and Head
Bartenders so as to ensure guest satisfaction and high levels of service.
They should have at least 1 years of experience in a
comparable position and environment. It is essential they are guest focused and
recognise that the team will be responsible for delivering an exquisite
experience. As such, training and shaping the team is fundamental in being able
to achieve a harmonious and passionate collective.
What Are The Key Responsibilities?
Guest Interaction and Repeat Business built on trust and
experiences.
Keen eye for detail during service and supporting the wider
team in delivering service standards of the highest quality in relation to our
offering.
Assist with training of staff to be well considered,
supporting one-on-ones and group sessions to build the skill level of the team.
Take on sole responsibility of duty management having
operational control of the restaurant bar, terrace and lounge making decisions
which effect both staff and guests.
Compliant with Health and Safety Standards, built in to
deliver exquisite experiences for guests.
Working with all teams within the Hotel, to ensure all staff
and guests receive warmth and generosity.
Upholding the
brand with a positive attitude, energy and enthusiasm.
Displaying
leadership in all aspects of the role