Customer Experience Manager Opportunity! This is a first-class senior Customer Experience position; this role will incorporate the responsibility of the management and development of your own team (Headcount of 4!) This role will be office/site based in Lincoln. WHAT IS IN IT FOR YOU? Annual base Salary of £43k – 50k DOE. Monday to Friday working hours, 8am-5.40pm. 40-hour weeks. 33 days holiday leave, inclusive of bank holidays. Private medical health cover. KPI Bonus incentive. Pension contribution scheme This is an office-based site role Leading a team of 4! Based in Lincoln. Upwardly mobile business encountering consistent growth, a market leader within their niche. Permanent position from day one Market Full autonomy to shape the business structure and customer experience journeys. A clear voice within the business. THE BUSINESS Our client specialises within the Agricultural sector, they are a true market leader within their niche. They seek to appoint a Customer Experience Manager who will be responsible for leading the end-to-end customer journey, ensuring that every interaction adds value, builds loyalty, and maintains customer satisfaction. This role oversees all aspects of customer service operations and will act as a key bridge between customers and internal teams. THE ROLE Lead the development and continuous improvement of our client’s customer journey to improve satisfaction and loyalty. Take full ownership of all customer complaints, ensuring they are handled promptly and professionally. Collaborate with internal teams (Sales, Operations, Marketing) to improve processes and address customer feedback. Collaborate closely with the Warehouse team to ensure timely dispatch of orders and act as the primary liaison with parcel and pallet partners, resolving all logistics-related issues. Oversee daily customer service activities, such as parcel tracking, claims for loss/damage, and replacements. Support the management of the online sales platforms and assist internal teams (e.g., Sales) by resolving service-related queries and supporting with order processing and telesales initiatives. Train, coach, and develop members of the Customer Experience team, conducting regular 1:1s and annual reviews; setting and measuring KPIs. Ensure team processes and procedures are documented, up-to-date, and followed. THE PERSON Previous experience in leading and developing a team is essential 3-5 Years’ experience in managing people, development and customer service. Excellent verbal and written communication skills; able to build strong relationships with customers, colleagues, and suppliers. Proactive and confident decision-maker who can work independently. Strong IT skills, particularly in Microsoft Excel. Highly organised and detail-oriented, with the ability to manage multiple tasks and priorities. A passion for delivering exceptional customer service and continuous improvement. Professional and friendly approach across all communication channels. Team player with a willingness to support others during peak periods. Committed to personal and professional development. TO APPLY Please apply for this position and your CV will go direct to Kyle Jevons at Westray Recruitment Group.