Operations Manager
Rosslea Hall Hotel
Contract: Permanent Salary: £
Nestled on the scenic shores of the Firth of Clyde in the picturesque village of Rhu, Rosslea Hall Hotel is one of the west coast's most charming and welcoming waterfront properties. Just a short drive from Helensburgh and under an hour from Glasgow, the hotel offers the perfect blend of tranquil coastal beauty and warm Scottish hospitality.
Our elegant 19th-century manor house features 30 comfortable bedrooms, a relaxed yet refined restaurant and bar, and stunning event spaces that host everything from romantic weddings to private celebrations and corporate gatherings.
At Rosslea Hall Hotel, we pride ourselves on being a tight-knit, passionate team that goes above and beyond for our guests. If you're looking to build your hospitality career in a setting that's both inspiring and rewarding, this is the place to do it.
We are looking for a dynamic and experienced Operations Manager to oversee daily hotel operations, ensuring efficient service delivery, operational excellence, and high guest satisfaction. You will coordinate multiple departments and lead teams to meet business goals.
Key Responsibilities:
* Oversee daily operations across multiple hotel departments to ensure smooth and efficient service
* Develop and implement operational policies and procedures to enhance productivity and guest experience
* Manage staff performance, provide coaching, and conduct regular team meetings
* Monitor budgets, control costs, and ensure financial targets are met
* Collaborate with department heads to coordinate workflows and resource allocation
* Ensure compliance with health & safety, licensing, and legal regulations
* Handle guest issues and complaints with professionalism and timely resolution
* Drive continuous improvement initiatives and operational excellence programs
* Prepare operational reports and present insights to senior management
Our Values
Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be
Benefits
* Pension Scheme
* Discounted Hotel Stays across our 7H Portfolio
* Discounted Food and Beverage across our 7H Portfolio
* Incremental Holiday Entitlement
* Development Opportunities
* Home tech scheme
* Save as you Learn scheme
* Cycle to work scheme
* Employee Assistance Programme
* One celebratory day per year off
* Retail & Gym Discounts
Operations Manager
Rosslea Hall Hotel
Permanent
£