Overview
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This range is provided by Free-Work UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
IT Support Officer – Islington
Salary will be £32K - £35K.
The position is office based.
The Client is based in Islington London.
Main Responsibilities
* Diagnose and resolve technical issues
* Provide recurrent IT security education/training to users
* Manage the on boarding and off boarding IT-related process, including setting up new users and disabling expired accounts in accordance with HR requirements.
* Coordinate and conduct IT training and orientation programs for users.
* In conjunction with the Group IT Manager and with relevant approval, develop and implement training and documentation policies, standards and procedures.
* Set up and configure desktops, laptops, printers, IP and landline phones
* Manage the IT procurement activities
* Ensure all software purchased licensing is recorded and maintained.
* Report faults and maintaining logs on servers, desktops and laptops.
* Ensure all logs for equipment and users are maintained.
* Work with vendors to diagnose, reproduce, and resolve technical problems.
* Monitor attacks, intrusions and unusual, unauthorised, or illegal activity, investigate security alerts and provide incident response.
* Maintain physical local network and telephone cabling, switches, and hubs.
* Provide assistance and support to colleagues in IT-related matters.
Qualifications And Skills Required
* Windows and MacOS troubleshooting skills
* Experience with Google Workspace and Office365
* Networking troubleshooting
* Analytical and Organisational skills
* Ability to work under pressure
* Proven experience in an IT-related support role, experience of troubleshooting and supporting desktops/laptops
* Ability to multi-task and work well in a multicultural team
* Exceptionally detail focused
* Impressive verbal and written communication skills
* Able to follow instructions accordingly and can work autonomously
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Human Resources Services
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