* Salary: £13,291.20 p.a. (20 hours per week)
* Location: Hoddesdon, Hertfordshire, EN11 8BE. The spotlight.
* Contract: Permanent
* Hours: 20 hours per week.
* Reference: CSA
The Council is looking for a friendly, professional, and motivated Box Office Customer Service Assistant to join the team at The Spotlight, in Broxbourne. This role is key in providing an outstanding experience for the venue’s visitors through efficient ticketing services and excellent customer care.
Responsibilities
* Deliver a warm, welcoming, and helpful service to all customers.
* Assist with ticket sales, reservations, and queries using the ticketing system.
* Support the smooth operation of box office services during events and busy periods.
* Handle customer enquiries and resolve issues efficiently and professionally.
Qualifications
* Previous experience in a customer‑facing role, ideally in a box office, retail, or hospitality setting.
* Strong interpersonal and communication skills to interact effectively with customers and colleagues.
* Ability to work independently, take initiative, and manage multiple tasks in a fast‑paced environment.
* Good IT skills, including familiarity with MS Office and ticketing software (training will be provided).
Working Hours
A flexible approach to duties and working hours, including evenings, weekends, and public holidays when required.
Salary and Benefits
Generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme, and free membership to the Council’s local leisure centres. This includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite, and a range of generous discounts across other leisure and culture services.
Commitment to Safer Recruitment
We are committed to safer recruitment, safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
Equal Opportunities
Broxbourne Council is an Equal Opportunities employer.
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