Job Description
What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from special order, FDO, second source, and others, and has in‑depth knowledge of store inventory and maintenance processes. Position is full time.
Primary Responsibilities
* Provide GAS2 selling experience for DIY customer visits and phone calls
* Achieve personal/store sales goals and service objectives
* Manage DIY services including battery installation, testing, wiper installs, etc.
* Ensure high standards of customer service and store appearance
* Key holder responsibilities: task assignment and completion, safety, open/close duties
Secondary Responsibilities
* Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
* Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
* Provide DIY services such as battery installation, testing, wiper installs, etc.
Success Factors
* Friendly communication
* Ability to locate and stock parts
* Safety knowledge and skills
* Operating inventory systems and store equipment
* Parts and automotive system knowledge skills
* Operating POS and parts lookup systems
* Expert at testing and diagnostic equipment for DIY services
* ASE P2 certified or ASE‑ready equivalent
* Advanced solution, project and product quality recommendation ability
* Advanced parts lookup and sourcing
* Advanced selling skills for DIY
Essential Job Skills Necessary for Success as a Retail Parts Pro
* Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
* Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
* Understand and execute instructions furnished in written, oral, or diagram form
* Successfully complete the Parts Knowledge Assessment
* Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Use Microsoft software effectively (Word, Excel required)
* Strong organizational skills
* Ability to work an assortment of days, evenings, and weekends as needed
Prior Experience that Sets a Retail Parts Pro up for Success
3‑5 years of prior automotive parts experience; proven sales ability with past experience in fulfillment of customer transactions.
Education
High school diploma or equivalent is preferred.
Certificates, Licenses, Registrations
Must have a valid drivers license.
ASE Certification Preferred, But Not Required
Having ASE certification is preferred but not required.
Physical Demands
Physical demands may include frequent walking, standing, bending, and lifting of up to 50 lbs. Work may involve exposure to automotive fluids and chemicals.
EEO Statement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
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