We re recruiting an Internal Sales Assistant (also known as Inside Sales / Sales Support) to support our Fire & Security team. The role is focused on producing remedial quotations from engineer recommendations and supporting our National Account Managers to progress opportunities and deliver excellent customer service.
Main duties
Prepare accurate remedial quotations for Fire & Security works (e.g., fire alarm, CCTV, access control, intruder, emergency lighting where applicable)
Support National Account Managers with quote follow-up, customer communication, and admin
Liaise with engineering/service teams to clarify scope, parts, labour, and compliance requirements
Manage inbound enquiries and provide timely, professional responses by phone/email
Maintain CRM records, quote logs, and pipeline updates
Chase approvals and support order progression / handover to operations
Essential experience
Proven sales experience in internal sales, inside sales, sales support, account support, or similar
Confident communicator with strong customer service skills
High attention to detail (you ll be producing and checking quotations)
Comfortable using CRM systems, Outlook, and Excel
Advantageous (nice to have)
Experience in the Fire & Security industry
Background in an engineering/technical role or ability to interpret engineer remedial recommendations
Experience quoting service/remedial works or supporting national/key accounts