Responsibilities
* General administration duties including filing, typing memos, letters and reports.
* Arrange meetings and provide refreshments as required.
* Answer and handle telephone calls, take messages and maintain a log of complaints/issues.
* Upload and scan data and assist the site‑surveying department.
* Distribute letters and emails.
* Support community engagement activities, newsletters, posters and events.
* Provide support to the Project Manager, Social Value team, Resident Liaison Officers and the site team.
* Organise and deliver community engagement sessions, outreach and drop‑in surgeries for residents.
* Support social value objectives for the project.
* Conduct resident surveys as required.
* Be available and responsive.
* Organise meetings.
* Handle confidential information appropriately and maintain maturity within this framework.
Requirements
* Good IT skills, including Word, Excel, Outlook and internet use.
* Well organised and accurate.
* Good written and verbal communication skills.
* Experience responding to customer or resident queries.
* Empathy and patience.
* Teamwork skills.
* Ability to work under pressure.
* Previous experience in a customer service, office environment or similar.
* Confidence in using own initiative and working with minimal supervision.
* CSCS card.
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