What You'll Do:
As Operations Director, you'll have full responsibility for operational delivery, managing a diverse team and ensuring high standards of service across all divisions. Key responsibilities include:
* Operational Leadership: Oversee nationwide service delivery, ensuring compliance with SLAs, KPIs, and contractual obligations whilst driving continuous improvement and efficiency.
* Strategic Contribution: Collaborating with the Managing Director and National Sales Director on long-term strategy, tenders, and client relationship management.
* Team Leadership: Lead and develop Operations Managers, the HelpDesk Manager, and the Landscaping Manager, ensuring strong performance and succession planning.
* Client Relationships: Act as an operational liaison for key clients, strengthening relationships through regular site visits and proactive account management.
* Financial Oversight: Manage operational budgets and contribute to profitability through efficient cost control and P&L management.
* Health and Safety: Ensure compliance across all operations, fostering a strong culture of safety and best practices.
What We're Looking For:
We are seeking an experienced Operations Director who is:
* Proven in Leadership: You've successfully managed multi-site, multi-service operations and delivered consistent results.
* Strategic and Visionary: You understand the bigger picture and can align operational delivery with long-term company goals.
* Ambitious and Aspiring: You are not just looking for another role-you are hungry to take on more responsibility and develop within your career.
* Commercially Savvy: You have a strong grasp of financial management, including budgeting, cost control, and delivering profitability.
* A People Developer: You know how to build, motivate, and develop high-performing teams.
* Client-Focused: You can build strong relationships with clients and stakeholders, aligning operational excellence with client satisfaction.
What’s in It for You?
* A chance to fast-track your career.
* An opportunity to join a thriving business with ambitious growth plans.
* A collaborative and supportive leadership team that values innovation and performance.
* A competitive salary and benefits package reflective of the seniority and progression potential of the role.
Are You Ready to Lead and Succeed?
If you're ready to step into a role where your impact will be seen and your ambitions supported, we want to hear from you.
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