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Property Services Advisor - 12-month secondment, Stockport
Client: Nationwide Building Society
Location: Stockport, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
1
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.
This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate.
The role within the Property Performance Centre aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.
The working hours are 35 hours per week, with shift patterns Monday to Friday:
* 08:00 – 15:30
* 09:00 – 16:30
* 10:30 – 18:00
* 11:30 – 19:00
Additionally, there is a rotational shift every 6 weeks working 08:00 – 15:30 on Saturdays.
We offer hybrid working, with at least two days per week based at our Swindon, Northampton, or Bournemouth office. Further details will be provided upon successful application.
You will handle tasks from answering calls to managing repairs, working closely with the Property Services team to support colleagues across the estate.
You’ll manage workflows to ensure activities are completed within timescales and find solutions outside of standard processes, understanding alternative solutions and suppliers within six months.
Minimum requirements include:
* Telephony-based customer service experience
* Excellent communication skills
* IT literacy, including MS Office and Excel
* Ability to multitask and manage workflows
* Resilience and a positive problem-solving attitude
Our customer-first behaviors include:
* Feel what customers feel
* Say it straight
* Push for better
* Get it done
Demonstrate how these behaviors resonate with you in your application. We are a purpose-driven organization committed to fairer finances, supporting our members, and making a positive impact.
If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.
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