An ambitious dynamic and sustainable company who are based minutes from the town centre are looking for a Sales Order Processor.
They have a commitment to be honest, ethical, and fair, encouraging an open safe and supportive environment.
This is an exciting opportunity to be part of a rapidly growing, ambitious company.
What’s in it for you
· Salary: Up to £35k depending on experience
· Hours: Monday to Friday, Flexible - 8am-4pm/8.30am-4.30pm/9am-5pm/9.30am-5.30pm
· Bonus scheme
· Breakfast, snacks, and great coffee!
· 26 days holiday which rises with length of service
· Bupa after 3 months
· Pension
Key responsibilities:
· Processing sales orders received and providing excellent customer service
· Resolving all sales order queries, liaising with our customers to resolve any issues, escalating when necessary to your line manager.
· Advising the sales account managers of customer shortages.
· Maintaining a close relationships with the Inventory team and 3PL to ensure stock availability to fulfil sales orders on a daily basis and helping to achieve agreed service level targets.
· Ensuring that all orders are routed and outbound deliveries are transmitted to 3PL for despatch
· Monitoring and fixing SAP idoc errors on a daily basis.
· Participating and contributing to weekly team meetings
· Advising the sales account managers of customer shortages
· Reviewing the operational performance on Vendor Central for Amazon
· Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SA
· Investigating and raising credit notes against customer claims.
· Contributing ideas for profit improvement, cost reduction, system and process improvement
· Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP
· Raising export documentation as necessary
What they are looking for:
· At least 2 years+ order processing/ sales support/ sales administration experience
· Educated to Degree level
· Maintaining a professional and constructive relationship with customers
· Numerical
· Analytical
· People influencing
· Strong written and verbal communication skills
· Intermediate IT skills including Excel
· SAP experience would be advantageous