Location: Birmingham, Leeds (Hybrid)
đź’· Salary: ÂŁ57,515 - A Civil Service Pension with an employer contribution of 28.97%
🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
As a Workplace Experience Manager, you’ll play a key role in shaping how our people experience their workplace. You’ll lead the workplace experience strategy for DfT offices in Birmingham, Leeds, Swansea, Hastings, and Farnborough (AAIB), as well as Derby and Farnborough (RAIB). Your work will help ensure every colleague enjoys a positive, inclusive, and productive environment that supports smarter working and business goals.
Key Responsibilities include, but are not limited to:
* Providing leadership to Workplace and FM regional teams, overseeing facilities services and projects across the portfolio.
* Working with multiple senior level stakeholders to develop and deliver a customer experience strategy which drives operational excellence and high levels of customer satisfaction, and consistency working collaboratively across Estates and CDG colleagues.
* Working with the Head of Workplace and Facilities Management to develop and embed an FM strategy and programme of work, to improve workplace quality and standards.
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.
About you
* Excellent leadership, management, communication, presentational and influencing skills, with significant experience of delivering high standards of customer service.
* A property professional with significant experience of delivering facilities management, and specifically soft services, across a large portfolio of buildings (including corporate / HQ locations).
* Experience of FM Strategy development and delivery with a focus on creating great workplaces and integration with wider policies (i.e. smarter working).
* Knowledge of smart working principles and of creating great workplaces to support this.
* A good understanding of supplier and contract management, with experience of leading and influencing supplier relationships at a senior level.
* Knowledge and understanding of health & safety, risk management, governance arrangements and control procedures in complex property operating structures.
* Experience of being responsible for managing and executing strategies in a multi-faceted stakeholder environment.
Essential qualifications:
Holds or exceptionally working towards Chartered, Certified or Fellow IWFM (Institute of Workplace and Facilities Management), RICS (Royal Institution of Chartered Surveyors), CEng, CEnv or a Chartered environmentalist.
In addition, to hold or agree to work towards the appropriate level of contract management certification