Internal Sales Support Advisor - Cookstown The company: Our client, an award-winning organisation based in Cookstown is firmly established as one of Europe's largest manufacturing organisations and is a market leader in their industry. They are a family run company and have successfully been trading for over 30 years and now have sites across Europe. They are recruiting for an Internal Sales Support Advisor. This is a full-time permanent job. Working 37.5 hours a week, the company can be flexible with starting and finishing times. You will be offered a salary of circa £27k plus 10% bonus and 32 days holidays. Key Responsibilities: As the key contact for customers throughout the order process, you must deliver customer excellence with strong verbal and written communication skills, an excellent telephone manner and have the ability to deal with high-pressure situations in a calm and positive manner. In addition, you will have an ability to be commercially proactive to close opportunities and increase revenue where available. As Internal Sales Support Advisor, duties include: - Ensure that all customer enquiries are handled and executed within the agreed parameters, with a focus of our customer service communication being best in class. Multi-tasking between answering the phone and imputing orders at the same time is a key requirement. - Process orders to an exceptionally accurate level to ensure the customer receives the best experience possible.- Working with the wider sales teams to develop and grow sales with existing and potential customers. - Produce quotes and close opportunities. Upsell to customers to increase products specification and volume. - Identify opportunities and make proactive calls with a view to increase revenue. Have a good understanding of product offerings and process knowledge of all product range, to an extent to be able to answer customer queries via telephone, email and face to face and be a brand ambassador for the company.- Maintain ERP & CRM system in-line with the organisation and market demands, striving for operational efficiencies where necessary.- Liaise effectively with all internal teams to provide the customer with the best experience possible. What you get in return You will get a starting salary circa £27k, plus 10% bonus, 32 days holidays, 5% pension and excellent career progression with a leading engineering firm. If you are interested in this role please call Brian in Hays on or email cv Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: sales support administration order processing Benefits: 27k plus 10% bonus