As Practice Manager, you will be integral to the successful operation of overseeing business, financial, and human resources aspects, and ensuring optimal patient care. This is a varied and demanding role that requires strong leadership, excellent organisational skills, and a commitment to continuous improvement. You will work closely with our Managing/Clinical Partners and staff to manage and coordinate all aspects of practice functionality, motivate the team, and ensure we meet our strategic objectives in a safe and effective working environment.
Main duties of the job
Key Responsibilities:
Operational Management: Oversee the day-to-day operations of the practice, ensuring efficient processes and effective appointment systems.
Financial Management: Support the Partners in developing and implementing processes to achieve financial targets.
Human Resources: Lead on staff recruitment, training, supervision, and performance management, fostering a positive and productive working environment.
Compliance & Governance: Ensure the practice complies with CQC regulations, NHS contractual obligations, and information governance requirements, including GDPR.
Strategic Development: Contribute to practice strategy, identify opportunities and threats, and lead or coordinate projects for practice development.
Patient Services: Optimise patient experience and service delivery, manage patient records, and address patient concerns or complaints.
IT Systems: Ensure all practice IT and telephone systems function effectively and stay abreast of new technology.
Premises and Equipment: Manage all aspects of the practice premises, ensuring they are safe, effective, and fit for purpose.
Communication & Relationships: Maintain strong internal communication and build good working relationships with NHS England, ICBs, community agencies, and the Primary Care Network (PCN).
About us
Benchill Medical Practice is a leading GP practice in Manchester, dedicated to providing high-quality, patient-centred care to our community. With approximately 10,500 registered patients, we are a busy and thriving practice, committed to innovation and excellence. We are seeking an enthusiastic and highly organised Practice Manager to join our team and play a pivotal role in the smooth and effective running of our practice.
Job responsibilities
The Role: As Practice Manager, you will be integral to the successful operation of overseeing business, financial, and human resources aspects, and ensuring optimal patient care. This is a varied and demanding role that requires strong leadership, excellent organisational skills, and a commitment to continuous improvement. You will work closely with our Managing/Clinical Partners and staff to manage and coordinate all aspects of practice functionality, motivate the team, and ensure we meet our strategic objectives in a safe and effective working environment.
Key Responsibilities:
Operational Management: Oversee the day-to-day operations of the practice, ensuring efficient processes and effective appointment systems.
Financial Management: Support the Partners in developing and implementing processes to achieve financial targets.
Human Resources: Lead on staff recruitment, training, supervision, and performance management, fostering a positive and productive working environment.
Compliance and Governance: Ensure the practice complies with CQC regulations, NHS contractual obligations, and information governance requirements, including GDPR.
Strategic Development: Contribute to practice strategy, identify opportunities and threats, and lead or coordinate projects for practice development.
Patient Services: Optimise patient experience and service delivery, manage patient records, and address patient concerns or complaints.
IT Systems: Ensure all practice IT and telephone systems function effectively and stay abreast of new technology.
Premises and Equipment: Manage all aspects of the practice premises, ensuring they are safe, effective, and fit for purpose.
Communication and Relationships: Maintain strong internal communication and build good working relationships with NHS England, ICBs, community agencies, and the Primary Care Network (PCN).
See supporting documents for more information.
Person Specification
Skills
* Ability to exploit and negotiate opportunities to enhance service delivery
* Excellent communication skills (written, oral and presenting)
* Excellent leadership skills
* Strategic thinker and negotiator
* Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
* Effective time management (planning and organising)
* Ability to network and build relationships
* Proven problem solving and analytical skills
* Ability to develop, implement and embed policy and procedure
* Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Experience
* Experience of working with the general public
* Experience of managing accounting procedures including budget and cash flow forecasting
* Experience of working in a healthcare setting
* Experience of managing large multidisciplinary teams
* Experience of performance management including appraisal writing, staff development and disciplinary procedures
* Experience of successfully developing and implementing projects
* Experience of workforce planning, forecasting and development
* NHS/primary care general practice experience
* Relevant health and safety experience
Other Requirements
* Flexibility to work outside of core office hours
* To be discreet and always maintain confidentiality
* Full UK driving licence
Qualifications
* Good standard of education with excellent literacy and numeracy skills
* Educated to degree level in healthcare or business
Personal Qualities
* Polite and confident
* Flexible and cooperative
* Excellent interpersonal skills
* Motivated and proactive
* Ability to use initiative and judgement
* Forward thinker with a solutions focused approach
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Confident, assertive and resilient
* Ability to drive and deliver change effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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