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Claims Complaints Handler, Luton, Bedfordshire
Location: Luton, Bedfordshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.
The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, conducting root cause analysis, and reporting to provide actionable insights to business teams. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.
Required Experience
* Proven experience in handling complaints, preferably in the insurance industry
* Familiarity with regulatory requirements and compliance in the insurance sector
* Strong understanding of motor and property insurance claims
* Exceptional communication and interpersonal skills
* Strong analytical and problem-solving abilities
* Ability to work under pressure and meet deadlines
* Attention to detail and high accuracy
* Proficiency in relevant software and technology
Responsibilities include:
* Handling customer complaints regarding motor and property insurance claims, ensuring timely and professional communication
* Investigating and assessing the validity of complaints by reviewing relevant documents and claim details
* Liaising with internal departments such as claims, product development, QA, and compliance
* Conducting thorough investigations into complaints
* Communicating with customers and relevant parties to understand concerns and provide updates
* Ensuring compliance with regulatory requirements
* Conducting root cause analysis to identify trends and underlying issues
* Collaborating to improve processes and enhance customer satisfaction
Benefits include a generous health-insurance package, industry qualifications paid by the company (after a qualifying period), flexible remote work, and a quality home setup.
This is a fully remote role, primarily based in the UK.
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