Job Description
Job Title: Unified Communications (UC) Telecoms Specialist
Why Join Us?
1. Advanced Tech Environment: Work with leading UC platforms like Cisco, Avaya, Microsoft Teams, and Zoom.
2. Diverse Responsibilities: Gain hands-on experience across VoIP, managed Wi-Fi, and network infrastructure.
3. Cross-Functional Collaboration: Engage directly with vendors and internal teams on critical infrastructure projects.
4. Career Growth Potential: Opportunity to lead UC-related migrations, upgrades, and technical innovations.
5. Supportive Team Culture: Collaborate with skilled IT professionals in a fast-paced, problem-solving environment.
Key Role Responsibilities:
* Manage and support enterprise-level UC solutions (VoIP, connectivity, managed Wi-Fi).
* Troubleshoot voice, network, and connectivity issues swiftly.
* Liaise with third-party vendors for system support and enhancements.
* Monitor system health and drive continual improvements.
* Maintain architecture documentation and ensure compliance.
* Provide technical training and project participation for UC upgrades and integrations.
Key Attributes Required:
* Strong background in UC or telecoms technical roles.
* Deep understanding of VoIP (SIP, RTP), PBX systems, SBCs, and cloud UC platforms.
* Familiarity with networking concepts (QoS, VLANs, firewalls).
* Strong problem-solving and communication skills.