Overview
Join to apply for the Endoscopy Receptionist role at North Bristol NHS Trust
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Join to apply for the Endoscopy Receptionist role at North Bristol NHS Trust
Thank you for your interest in this vacancy! We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.
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Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Responsibilities
Job Overview
To provide administrative support in line with the Trust policies, guidelines, and departmental protocols, responding to patient and staff queries in a professional, courteous, and timely manner.
Manage patient admissions and discharges on Careflow and Medilogik and updating records throughout the day to ensure accuracy and to ensure medical notes are prepped and available for all patients attending the Endoscopy Department.
Welcome patients and relatives in a friendly, courteous manner.
* Provide an efficient and professional reception and clerical service to support the smooth running of the department.
* Welcome patients and relatives in a friendly, courteous manner, ensuring that information is communicated clearly and in a way they can understand.
* Answer telephone enquiries promptly and politely, taking and relaying messages accurately and appropriately.
* Email patient reports to GP surgeries in a timely and professional manner.
* Liaise effectively with the Booking Team, Nurses, Doctors, and other members of the departmental team to obtain and share information accurately, ensuring the delivery of a high-quality patient service.
* Respond to case note requests efficiently, maintaining strict confidentiality and adhering to the Freedom of Information Act 2000 and the Data Protection Act 1998/1999.
* Manage patient admissions and discharges on Careflow and Medilogik and updating records throughout the day to ensure accuracy.
* Cashing up of pre-assessment appointments.
* Creating and cashing up medical query line appointments.
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
* Provide an efficient and professional reception and clerical service to support the smooth running of the department.
* Welcome patients and relatives in a friendly, courteous manner, ensuring that information is communicated clearly and in a way they can understand.
* Answer telephone enquiries promptly and politely, taking and relaying messages accurately and appropriately.
* Email patient reports to GP surgeries in a timely and professional manner.
* Liaise effectively with the Booking Team, Nurses, Doctors, and other members of the departmental team to obtain and share information accurately, ensuring the delivery of a high-quality patient service.
* Respond to case note requests efficiently, maintaining strict confidentiality and adhering to the Freedom of Information Act 2000 and the Data Protection Act 1998/1999.
* Manage patient admissions and discharges on Careflow and Medilogik and updating records throughout the day to ensure accuracy.
* Cashing up of pre-assessment appointments.
* Creating and cashing up medical query line appointments.
GCSE
Essential criteria
* GCSE or equivalent
* Microsoft package experience
Desirable criteria
* NHS experience
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
* Industries: Hospitals and Health Care
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