Chief technology and operations officer (ctoo)

Chief Technology and Operations Officer (CTOO) / Technology and Operations Director
Location: Coventry (Hybrid)
Salary: 80,000: 100,000 DOE
Please note: Sponsorship is not available for this position.


Join a Growing Technology Business Where You Can Truly Make an Impact
Were partnering with an ambitious and growing technology company looking for a commercially minded, hands:on technology leader to take ownership of both software delivery and IT operations across the business.

This is a rare opportunity to join a smaller organisation where your influence will genuinely shape the future direction of technology, operations, delivery, and customer outcomes. Youll work closely with the executive team, helping drive strategic decisions while remaining close enough to the technology to guide teams, solve problems, and improve delivery standards.

Were looking for someone who enjoys building structure in fast:paced environments, thrives on solving operational challenges, and still has the technical depth to engage with engineering teams and architecture decisions when required.


The Role
As CTOO / Technology and Operations Director, youll oversee the operational effectiveness of software development, infrastructure, and technical services across the organisations application estate.

Youll act as the bridge between commercial teams, customers, developers, and IT services : ensuring priorities are aligned, delivery remains controlled, and systems stay secure, stable, and scalable.

This role combines strategic leadership with practical execution. Youll be expected to roll your sleeves up when needed, support critical decision:making, and help teams deliver effectively with limited resources.


Key Responsibilities

Technology and Operational Leadership

Lead the development and IT services functions across the business Ensure applications and platforms are delivered, maintained, and supported effectively Drive operational stability, resilience, and continuous improvement Balance long:term strategy with day:to:day execution

Hands:On Technical Leadership

Provide guidance across software delivery, infrastructure, DevOps, and architecture Support teams with technical decision:making and delivery planning Maintain oversight of cloud infrastructure, databases, environments, and security controls Act as a senior escalation point during incidents or critical operational issues

Executive Delivery and Prioritisation

Translate executive and customer requirements into achievable delivery plans Manage competing priorities across development and IT operations Clearly communicate risks, trade:offs, and delivery expectations

Cross:Functional Collaboration

Work closely with sales, commercial, product, and operational teams Support customer:facing technical discussions and solution planning Improve collaboration between technical and non:technical stakeholders

Governance, Security and Compliance

Ensure strong governance, policies, and operational procedures are in place Support ISO9001 / ISO27001 aligned processes and customer audit requirements Maintain focus on GDPR, cybersecurity, resilience, and risk management

What Were Looking For

Essential Experience

Proven leadership across software engineering and IT operations/infrastructure Experience working in smaller or growing businesses where adaptability is key Strong hands:on technical understanding with the ability to engage at engineering level Experience managing software delivery, technical operations, and cross:functional teams Strong understanding of Agile delivery, DevOps, CI/CD, and modern software practices Experience with cloud platforms such as AWS, Azure, or GCP Knowledge of databases including MS SQL and/or Oracle Experience managing incidents, operational risk, and technical escalations

Desirable Background

Computer Science, Engineering, or similar technical background Experience with architecture or solution design