Assistant Manager
Inverness, Full-Time
Salary: £28,000 Negotiable DOE
On-Target Earnings Negotiable
Company Overview
Welcome to Frankie & Lola's Ltd, an award-winning Soft Play & Café combination dedicated to creating a fun and safe environment for children across the United Kingdom.
Summary:
We are seeking an Assistant Manager to join our vibrant team at Frankie & Lola's in the UK. If you're ready to step up, support a thriving team, and build your leadership skills, this is your opportunity.
This role is crucial in ensuring our soft play area and café operate smoothly while providing exceptional experiences for our young guests and their families.
Responsibilities:
* Support Leadership: Help guide and motivate the team, ensuring exceptional service, energy, and professionalism across the venue.
* Operational Execution: Assist in hitting sales and performance targets through hands-on day-to-day management and smart, responsive decision-making.
* Customer Experience: Work on the floor to ensure every family has a fun, memorable visit. Handle guest queries and step in to resolve issues quickly and effectively.
* Team Support & Training: Support with onboarding, training, and ongoing development of staff. Lead by example and help maintain a high-performing team culture.
* Safety & Standards: Help ensure health and safety procedures are followed rigorously and consistently across the venue.
* Kitchen & Café Oversight: Use your experience in food and beverage to support efficient café operations, including compliance with COSHH, food hygiene, and kitchen best practices.
* Flexibility is Key: Be ready to shine during weekends and school holidays—this is when the magic happens, and we need you at your best.
* Step Up When Needed: Confidently take charge of the venue in the absence of the Venue Manager, ensuring continuity and consistency of service and operations.
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* Qualifications
* Proven experience in management or supervisory roles, preferably in a childcare or hospitality setting.
* Strong leadership skills with the ability to inspire a team.
* Experience working with children, demonstrating a passion for their development and well-being.
* Knowledge of childcare practices and early childhood education is advantageous.
* Excellent communication skills, both verbal and written.
* Ability to work flexible hours as required by the business needs.
Why Frankie + Lola's?
This isn't just a stepping-stone. It's a genuine opportunity to develop into a future Venue Manager and beyond. You'll gain real responsibility, ongoing support, and a fun, high-energy environment where you can grow with us.
If you're ready to make a difference in children's lives while working in a fun environment, we invite you to apply today and join our amazing team at Frankie & Lola's
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
* Store discount
* Transport links
Work Location: In person